Customer Success Trainee

Customer Success

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Colombo

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Full-time

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Hybrid

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Minimum 1 year

Or email your CV to careers@ixdlabs.com

Are you a customer-focused, proactive individual who enjoys helping people and solving problems? IXD Labs is looking for a Customer Success Trainee to support our customers, assist with product-related inquiries, and ensure a smooth customer experience. This is an excellent opportunity for someone who wants to build a career in customer success, client support, and SaaS/product operations while gaining hands-on experience in a fast-growing technology environment.

Key Responsibilities

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Respond to customer inquiries through email, chat, and support channels.
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Assist customers with product-related questions and basic troubleshooting.
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Guide customers through product features and usage.
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Escalate technical issues to the relevant teams when required.
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Ensure customer concerns are followed up and resolved on time.
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Assist with onboarding new customers and introducing them to the product.
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Help customers understand product features and best practices.
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Maintain regular communication to ensure customer satisfaction.
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Collect customer feedback and share insights with internal teams.
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Maintain accurate records of customer interactions and support requests.
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Update customer information and follow-up activities.
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Assist the customer success team with reports and process improvements.
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Collaborate with internal teams to improve customer experience.

Required Skills & Qualifications

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Education: Diploma or Bachelor's degree in Marketing, Business Administration, IT, Communications, or a related field.
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Experience: Fresh graduates and candidates with internship experience are encouraged to apply. Previous experience in customer service, support, or administration is an added advantage.
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Strong English communication skills (written & verbal).
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Friendly and customer-oriented attitude.
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Good problem-solving and analytical skills.
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Ability to learn new software products quickly.
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Strong attention to detail and follow-up skills.
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Ability to manage multiple customer requests effectively.
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Basic knowledge of CRM, ticketing systems, or SaaS products is a plus.